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Kin: Handling Account Deletion Requests

Kin app

This article applies to the Kin app (now part of Reactiv). If your app was built with Reactiv, see the Reactiv support docs instead.

Apple requires apps that let shoppers create an account to also let them request that the account be deleted. Your Kin app includes this option for signed-in shoppers.

What happens when a shopper requests deletion​

  1. The shopper requests account deletion in the app.
  2. Your brand receives an email with the shopper's Shopify customer ID.
  3. Your team processes the deletion in Shopify, following your privacy policy and any legal obligations.
warning

Account deletion is your brand's responsibility. The Kin app passes the request to you but doesn't delete the Shopify customer account itself. Make sure the inbox that receives these emails is monitored.

Tips​

  • Process requests promptly, and confirm with the shopper once the deletion is done.
  • Change the address these emails use in Settings → Organization → Contact E-mail.
  • If you're not receiving deletion emails, email support@reactiv.ai.
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