Kin App Support

Kin app

This section applies to the Kin app (now part of Reactiv). If your app was built with Reactiv, see the Reactiv support docs instead.

Kin is a mobile commerce app platform for Shopify brands, and is now part of Reactiv. These articles are for brands whose app is built and published with Kin. Kin features, settings and the Kin dashboard are separate from Reactiv's, so instructions in the main Reactiv support docs don't apply to Kin apps unless an article says so.

Need help? Email support@reactiv.ai and mention that your app is a Kin app.

Browse by topic

• Getting Started: what to provide, setting up your Apple and Google developer accounts, your store listing and testing before launch.
• Customizing Your App: branding, colors and fonts, the More menu, and how your website appears in the app.
• Shopper Accounts & Sign-in: sign-in options, Shopify Customer Accounts and account deletion requests.
• Cart, Checkout & Analytics: how the in-app cart works, your analytics dashboard and order attribution.
• Push Notifications: push basics, abandoned cart notifications and deep links.
• Feed Content: highlights, polls, links and other content in the For You feed.
• Privacy & Consent: cookie consent, App Tracking Transparency and the data the app collects.
• FAQ: app versions, review times, outages and attribution questions.