How do I Contact Customer Support?

What Can Customer Support Assist With?

• Issues using the Reactiv App Studio
• Issues using the Reactiv App Clip Studio
• Billing issues
• Unexpected behaviour in the iOS or Android App
• Questions about how to use features
• Documenting future product ideas
• General questions about Reactiv

How to Contact Customer Support

Email support@reactiv.ai with your issue. If possible include the following;

1. A one-line synopsis of your issue in the Subject Line

2. Your Shopify Store URL

3. Details about your request/issue in the body of the email

   1. Include any screenshots or screencasts (videos) of your issue
   2. If there is a specific product/collection/discount code needed to replicate the issue, please outline that in the details aswell

4. If the request is urgent please outline [URGENT] in the Subject Line

Note: Reactiv Customer Support is available Monday-Friday from 9:00am-5:00pm EST. All support inquiries will be responded to within 24-48 hours