Setting up Redo Returns with Reactiv

Prerequisites

Before setting up Redo integration, ensure the following:

• You have an active Redo account with access to the API key.
• You are signed up for a Reactiv Plan.
• Your Reactiv Mobile App is already set up and functioning.

Step 1: Access the Integrations Page

1. Log in to your Shopify admin dashboard.
2. In the left-hand menu, locate Reactiv - Mobile App Builder under the "Sales channels" section.
3. Click on Reactiv - Mobile App Builder to open the Reactiv dashboard.
4. Select Integrations from the sidebar.

Step 2: Locate Redo Returns

1. On the Integrations page, use the search bar or scroll to find Redo Returns using the search bar.
2. Click the Connect button next to Redo Returns to access the integration settings.

Step 3: Connect Redo Returns to Your Mobile App

1. In the Redo Returns integration popup, you will see a field for the App Key.
2. Obtain your App Key by following this guide from Redo Returns.
3. Paste the App Key into the App Key field in the Reactiv integration popup.
4. After entering your App Key, click the Connect/Update button to save the integration.
5. Once saved, Redo Returns will be connected to Reactiv.

Step 4: Set Redo Returns as the Returns Provider

1. On the Reactiv Dashboard, navigate to Settings then click on the Integrations Tab
2. Set Redo Returns as the Returns provider and Save

Step 5: Verify the Integration

1. Before publishing your app update, thoroughly test the Loop Returns integration in the preview app.
2. Ensure that a start a return button appears on all eligible orders in the App Order History Screen.

Troubleshooting

If you encounter issues during the setup, please contact our support team via chat or email.

📝 Always save and publish your work in the dashboard before checking the mobile app.

📝 Always save and publish your work in the dashboard before checking the mobile app.